REFUND POLICY

1. Introduction

This Refund Policy explains the conditions under which refunds may be available for products and services provided by PT MEC Akses Inovasi ("MECAI", "we", "us", or "our").

By purchasing a MECAI service, you acknowledge and agree to the terms of this Refund Policy, together with the applicable Terms & Conditions and any service-specific terms presented before payment.

2. Scope of This Policy

This policy applies to eligible paid digital services, certification services, testing services, training-related services, and other products or services offered by MECAI where a refund may be applicable.

Specific services may have additional refund conditions that are communicated to the customer before payment. In the event of a conflict, mandatory rights and requirements under applicable law will prevail.

3. Digital Services

Because certain MECAI services are digital and may provide immediate access after payment, refund eligibility may be limited once a service has been accessed, activated, started, or substantially delivered, subject to applicable laws and any mandatory consumer rights.

Where a digital service has not yet been accessed or activated, a refund or cancellation request may be considered subject to the applicable service conditions and applicable law.

4. Certification Services

Fees related to certification, testing, examination, verification, or credential issuance may be non-refundable once the relevant service has been scheduled, initiated, completed, or otherwise substantially processed, subject to applicable law.

If a certification service has not yet been initiated, MECAI may consider a refund or cancellation request depending on the specific program, administrative costs already incurred, and applicable legal requirements.

Failure to achieve a particular test score, competency result, certification outcome, or other personal or professional result does not automatically constitute a valid reason for a refund, unless otherwise required by applicable law or expressly stated in the applicable service terms.

5. Simulated Interview Services

Where MECAI provides paid simulated interview or related practice services, refund eligibility may depend on whether the session has already been accessed, started, or completed.

A session that has already been substantially used may generally not be eligible for a refund, subject to applicable law, consumer rights, and the specific terms applicable to the service.

Certain simulated interview and AI-powered services may currently be in progress. Such services may have service-specific terms, pricing, access conditions, and refund conditions when officially released.

6. Technical Problems

If you experience a significant technical problem that prevents you from accessing or using a paid MECAI service, please contact us as soon as reasonably possible.

MECAI may investigate the issue and, where appropriate, provide a replacement session, restored access, service extension, or refund.

Minor technical issues that do not materially prevent the use of the service may not qualify for a refund.

7. Duplicate or Incorrect Payments

If you believe you have been charged more than once for the same transaction, please contact MECAI with the relevant transaction details.

Confirmed duplicate payments may be eligible for a refund of the duplicate amount, subject to verification.

If an incorrect payment amount has been charged due to a verified technical or payment-processing error, MECAI may review the transaction and provide an appropriate remedy.

8. Non-Refundable Circumstances

Unless otherwise required by applicable law, a refund may not be available where:

• the service has already been substantially used or completed;
• the customer changes their mind after accessing or using the service;
• the customer fails to meet the requirements of a certification, testing, examination, or training program;
• inaccurate or incomplete information provided by the customer causes a service issue;
• the customer violates the MECAI Terms & Conditions or applicable service rules;
• the service has already been delivered substantially as described before purchase;
• the customer requests a refund solely because the service did not produce a particular personal, academic, professional, or career outcome; or
• the refund request does not meet the applicable conditions of the purchased service.

9. How to Request a Refund

To request a refund, please contact MECAI using the official contact information provided below.

Your request should include, where applicable:

• your name;
• the email address used for the transaction;
• the name of the purchased service;
• transaction or payment reference;
• the date of purchase; and
• a brief explanation of the refund request.

Please do not send unnecessary sensitive personal information when submitting a refund request.

10. Refund Review

Each refund request may be reviewed based on the type of service, whether the service has been accessed or delivered, the reason for the request, applicable service conditions, transaction records, and applicable law.

Submission of a refund request does not guarantee that a refund will be approved.

MECAI may request additional information reasonably necessary to verify the transaction and evaluate the request.

11. Approved Refunds

If a refund is approved, the refund will generally be processed through the original payment method where technically possible.

The time required for the funds to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution involved in the transaction.

12. Service Rescheduling or Replacement

In certain circumstances, MECAI may offer rescheduling, a replacement session, extended access, or another reasonable service remedy instead of a monetary refund.

The appropriate remedy will depend on the nature of the issue, the type of service, the applicable service conditions, and applicable law.

13. No Guarantee of Specific Outcomes

MECAI services may support learning, preparation, testing, certification, professional development, or interview practice. However, participation in a MECAI service does not guarantee employment, admission, promotion, certification results, a particular test score, or any other specific personal or professional outcome.

Refund eligibility will therefore not normally be determined solely by whether a customer achieves a particular personal, academic, or professional outcome, subject to applicable law.

14. Changes to This Refund Policy

MECAI may update this Refund Policy from time to time to reflect changes in our services, payment systems, business practices, or applicable legal requirements.

The updated version will be published on this page together with the revised "Last Updated" date.

15. Applicable Law

This Refund Policy shall be interpreted in accordance with the laws of the Republic of Indonesia, unless applicable mandatory law provides otherwise.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable law.

16. Contact Information

For refund requests or questions regarding this Refund Policy, please contact:

PT MEC Akses Inovasi (MECAI)
Email: hello@mecai.ai